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Store Policy

Customer Care

1. Introduction Welcome to Enzamato's online store. By choosing to purchase our eco-friendly, enzyme-based cleaning products, you are supporting a cleaner home and a healthier planet. This document outlines the policies that govern your shopping experience on our website.

2. User Agreement By accessing, browsing, or shopping on our website, you agree to be bound by our terms and conditions, including this store policy.

3. Privacy Policy We are committed to protecting your privacy. Our privacy policy explains how we collect, use, and (under certain conditions) disclose your personal information.

4. Ordering Policy

  • All orders are subject to product availability.

  • Orders must be placed through the website with a registered account or as a guest.

  • Order confirmation will be provided upon the successful completion of your purchase.

5. Payment Policy

  • We accept major credit cards, debit cards, and other electronic payment methods as specified on our checkout page.

  • Full payment is required before any goods are dispatched.

6. Pricing and Taxes

  • All prices listed on the website are in Canadian dollars and are subject to change without notice.

  • Applicable sales tax will be calculated during checkout based on your shipping address.

7. Shipping and Delivery

  • Shipping options and estimated delivery dates will be provided at checkout.

  • We strive to dispatch orders promptly, but delivery times cannot be guaranteed.

8. Cancellation, Returns, and Refund Policy

  • Customers may cancel orders within a specified timeframe before dispatch.

  • Returns are accepted under certain conditions, such as unopened products within a set number of days post-delivery.

  • Refunds will be processed in accordance with our refund policy, detailed on our returns page.

9. Product Information and Availability

  • We take care to ensure that all product information on the website is current and accurate.

  • Inventory levels are constantly updated, but occasionally, a product may become unavailable after an order is placed. Customers will be notified and offered a refund or exchange.

10. Customer Accounts

  • Customers are responsible for maintaining the confidentiality of their account information and password.

  • Enzamato reserves the right to terminate accounts, remove or edit content, or cancel orders at its sole discretion.

11. Intellectual Property All content included on the site, such as text, graphics, logos, images, and software, is the property of Enzamato.

12. Changes to Store Policy We reserve the right to make changes to our online store policy at any time. It is your responsibility to check our website periodically for updates.

13. Contact Information For any questions regarding our online store policy, please contact us at info@enzamato.com

Privacy & Safety

Effective Date: November 2, 2023

1. Introduction

Enzamato is committed to safeguarding the privacy and security of our customers' information. This Privacy and Safety Policy explains our practices regarding data collection, use, and the measures we take to protect your personal information.

2. Information Collection

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. Information collected may include your name, e-mail address, mailing address, phone number, and credit card information.

3. Information Use

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

  • To improve our website

  • To improve customer service

  • To process transactions

  • To send periodic emails

4. Information Protection

We implement a variety of security measures to maintain the safety of your personal information:

  • Secure Socket Layer (SSL) technology to encrypt the information you provide.

  • Protected databases to safeguard your information.

  • Restricted access to your personal information, limited only to employees who need to perform a specific job.

5. Cookies

We use cookies to enhance your experience, gather general visitor information, and track visits to our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers' systems to recognize your browser and capture and remember certain information.

6. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Consent

By using our site, you consent to our privacy and safety policy.

9. Changes to our Privacy and Safety Policy

If we decide to change our privacy and safety policy, we will update the Privacy and Safety Policy modification date below.

Modification Date: November 2, 2023

10. Contact Us

If there are any questions regarding this privacy and safety policy, you may contact us using the information in the Contact page

Wholesale Inquiries

If you're interested in purchasing Enzamato products in bulk, our wholesale program offers a range of our eco-friendly, enzyme-based cleaning products at competitive prices. We value our partnerships with retailers and distributors who share our commitment to sustainability and quality. For detailed information on pricing, minimum order quantities, and our supportive marketing materials, please reach out to our Wholesale Inquiries Team. We're dedicated to providing you with a seamless ordering process and the support you need to succeed. Contact us at info@enzamato.com to start the conversation and join the Enzamato family of stockists.

Payment Methods

Credit / Debit Cards
Offline Payments

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